Questionnaire

I had out 20 questions to the customers in KFC, Genting Kelang. I will updated my blog of result for questionnaire soon. The questionnaire are as bellow:

Part A: Demographic information:
1. What is the gender?
2. What is the age?

Part B: Customer satisfaction
1. How many times do you go KFC in a week?

2. Which of the following is your most favourite meal?

3.the level of agreement and disagreement with the following statements.
a) Food
    Does the food was healthy?
    Does the menu had an excellent selection of items?
    Is the food was served  hot and fresh?
    Does the menu board was easy to read and understand?
    Are the dishes were tasty and delicious?

b) Dining Environment
    Is the restaurant was clean?
    Is the washroom was clean?
    Does the temperature in the restaurant was comfortable?
    Is seating arrangement was neat and comfortable?
    Is the lighting was good?

c) Services
    Are you seated promptly?
    Is the waiting time short?
    Does there availability of utensils and sauces?
    Is the meal items were served correctly as ordered?
    Does the food order served correct and complete?

d) Staffs
    Are the staffs were friendly and courteous when taking your order?
    Are the staff were aware for taking order with customers?
    Are the staffs speak clearly and politely?
    Are the staffs were dressed appropriately and neat in appearance?
    Are the staff were smile when taking order for customers?

4. What improvement would you provide to increase the customer satisfaction?